Contract Applicability

SSA Award Date: May 28, 2008

Contract Number: N00178-08-D-5612

Eligible Zones:

• Northeast (Zone 1)
• National Capital (Zone 2)
• Gulf Coast (Zone 4)

PWS Qualifications/Eligibility:

• PWS 3.12 – IS/IA/IT Support Services
• PWS 3.16 – Acquisition Logistics
• PWS 3.17 – Supply and Provisioning
• PWS 3.21 – Administrative Support

Awarded Task/Delivery Orders

Award References	Solicitation Reference	Zones	Award Date	Point of Contact for Customer Satisfaction Inquiries
Basic Contract	N00178-08-R-4000	1, 2, 4	29 May 2008	Gary W. Byram Seaport-e Contracting Officer (540) 653-7087
D.O. #0001	N00178-08-R-4000	1, 2, 4	29 May 2008	Same
D.O. #TBD	TBD	TBD	TBD	TBD
D.O. #TBD	TBD	TBD	TBD	TBD

Team Members/Area of Expertise

Systems Support Alternatives, Inc.
	Business Designation: Small Business Capabilities: SSA Capabilities Brief
Joe Aguinaldo Group
	Business Designation: Small Disadvantaged Business (SDB), Veteran-Owned and SBA-certified 8(a)
Capabilities: Founded in August 1999, JAG began as a logistics support firm providing integrated logistics, inventory control, warehousing, property accountability, documentation and programmatic services to Navy clients at NAWCAD St. Inigoes, MD and NAVAIR Patuxent River, MD and recently expanded services to NAVICP Philadelphia, PA. JAG personnel offer over 30 years of experience in logistics support services and management. Such logistics services include determining material requirements, processing requisitions and tracking order status; processing and maintaining material receipts in order to facilitate material deliveries. JAG personnel provide general warehousing services that include material receipt and handling for Government-owned equipment returned to the government from terminated contracts, removing material from containers, comparing the material received with the shipping documentation, noting and reconciling discrepancies; visually inspecting received material to verify condition; and stowing the material in an environmentally controlled storage area. JAG provides security for the material by limiting physical access; and preparing the material for shipment, packing and securing the material, preparing all shipping and custody transfer documentation and delivering the equipment to the Government-specified location. In addition to its logistics services, JAG has expanded to program management and administrative support, commercial facilities maintenance, and janitorial services.
Jacob and Sundstrom, Inc.
Business Designation: Small Business Capabilities: Jacob & Sundstrom, Inc provides a broad range of Information Technology (IT) services and Information Assurance (IA) services for DoD agencies, Federal civilian agencies, state and local governments and commercial customers. IT services are focused on the design, implementation and support of large IT infrastructures, including enterprise servers and networks. JASI specializes in popular server technologies including UNIX, IBM z/Series mainframes and Windows Server. In the IA and security areas, JASI provides hands-on services such as intrusion detection, network monitoring, certification & accreditation, vulnerability assessment, and public key infrastructure support. The majority of JASI staff members possess DoD clearances up to the Top Secret SCI level. With 27 years of experience, JASI offers a stable, skilled workforce that ensures long-term customer satisfaction.

Quality Assurance

SSA is committed to quality performance of all activities. The combination of our corporate staff, on-site management, and individual employees provides a set of operational principles and professional ethics resulting in cooperative efforts between the government and contractor, quality performance, and mission accomplishments. SSA’s Quality Assurance process is cyclical.

The steps of SSA’s cyclical process/method include:

Set Goals/Metrics

• Establish and document performance benchmarks and goals
• Understand key business drivers and strategic objectives
• Define and communicate appropriate process, system, and performance benchmarks and thresholds

Capture Data

• Utilize appropriate automated tools and systems to generate process-based, system, and performance measurements
• Gather relevant human feedback and client satisfaction metrics
• Document quality measurements and performance data in consistent and appropriate format

Analyze/Review

• Apply consistent and disciplined management review and analysis techniques to arrive at meaningful quality data
• Conduct regular analysis and review of quality data relative to metrics, benchmarks, and thresholds
• Perform trend analysis to better understand past and current conditions as well as effectively produce and guide future performance

Corrective Actions

• Establish agreed upon action plans and resolution processes necessary to correct non-acceptable performance and to eliminate future performance issues
• Utilize all quality data to establish new goals and metrics if required.

Quality Management

SSA’s commitment to quality and performance is institutional. SSA executives and managers embrace and perpetuate a quality culture in all corporate activities. SSA Program Managers are responsible for all on-site quality management and will be accountable for implementing Quality Control Plans (QCP) and ensuring the Quality Assurance Plan (QAP) meets with the government’s approval. SSA Program Managers instill a quality culture within the support team, and will be responsible for ensuring that all staff complies with corporate and customer quality initiatives, principles, and guidelines. SSA management will address quality and performance during regularly scheduled meetings with government officials and staff. SSA employees will be prepared to recommend, discuss, and implement quality improvements that government leadership approves or requires.